Purchasing
Making a purchase on our site could not be easier. Just browse our catalogue, click on any items that you wish to buy and add them to your shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. You can check the contents of your cart anytime by clicking the ‘My Cart’ link at bottom left of the screen.
Although we try to ensure our website is as up to date as possible occasionally some products may be sold out or possibly discontinued before we have had chance to update the site. In this instance you will be contacted as swiftly as possible to notify you of this and either offer alternatives and/or advise on the expected delivery date for the item(s) required. You can also cancel the item(s) and we will issue a refund.
Some products may be described as being available ‘to order only’ (usually in red text). This means that they are generally kept in our supplier’s stock inventory rather than ours and are ordered-in when you place your order. This process may mean a small delay in sending out your order, as we like to send everything together.
If you select a ‘fitting’ option, we need to schedule the work in our workshop, which may also incur a short delay. We may also need to obtain specific part(s) before we undertake the work. We will advise by email of the time we expect this to take. Fitting of some items means we cannot fold and repack the bike into the shipping box for dispatch. Again we will advise if this is the case and you have the option to collect the completed bike, or fit the part/accessory yourself.
Please see ‘Returns’ section below for details about parts and accessories that have been fitted to your bike.
Payments & Currency
We accept credit and debit card payments. All transactions on our website are in GB Pounds (Sterling). If you are purchasing from outside of the UK, your credit/debit card provider will normally convert the transaction to your own currency on your statement.
Your Rights
Montague Bicycles (UK) Limited is a UK based company and complies with UK consumer law, this includes the Distance Selling Regulations which give you the right to return any goods or cancel an order within 7 days from receipt. Our Terms and Conditions do not affect your statutory rights.
Cookies
Cookies are small bits of text used by a browser to store information on your computer’s hard drive. Each cookie can only be read by the web server that originally issued it. Cookies cannot profile your system or collect information from your hard drive. Most On-Line retailers use cookies. Montague UK uses Cookies to let us know you are a prior customer and thus you will not need to re-enter certain information every time you shop at the site. They also allow us to keep track of the items in your cart and various other things, which are all in place to make the site easier to use. All shopping websites use cookies and without them the site would not work as you would expect it to. Please ensure you have Cookies enabled if you wish to purchase through the site.
We do not use cookies to store credit card numbers, address information or any other personal information.
Site Security
All credit and debit card payments are processed through either PayPal or Protx (www.protx.com). Both are among the worlds leading online secure payment companies. Card details are not stored or known to the Montague UK website, nor available to Montague UK personnel. Protx achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI) and adhere to the most stringent levels of fraud screening, ensuring that customer's details remain secure throughout the transaction process. Ordering online with Montague UK is amongst the most secure ways to shop.
Delivery
If we receive your order before 2pm (Mon – Fri) and the items you have ordered are in stock, we will normally despatch the same day. This may be extended during very busy periods. Regular delivery is by Parcleforce 24-48 hour service (for mainland UK). For orders to mainland Europe (EU) and further afield, we may use an alternative carrier. All deliveries require a signature.
For most UK deliveries, carriage costs are free of charge for bikes and for parts & accessories ordered at the same time as a bike.
Our full delivery details can be found here
Accuracy of Information
We put a lot of time and effort into describing and photographing the products we sell using manufacturer's images, website links, catalogues, our own photography and often our own descriptions of the products. Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn’t correct. If you have purchased something based on a picture or description on the website which turns out to be incorrect we will be happy to replace or refund the product (unused). See Returns policy below.
Montague Bicycles (UK) Ltd regularly updates the availability of the stock list on this website. Items that are 'Out Of Stock' will be displayed as such and cannot be placed in your cart. In the rare event of a problem with availability of a product supposedly 'In Stock', we will contact you. You may then wish to cancel the order or wait until the item becomes available.
Returns
if you are not happy with your new bike and/or accessories, for whatever reason, you are welcome to return it for a full refund so long as it is still new and unridden. We will arrange a courier to pick the bike up from your address. Email info@montague-uk.com with your order details and times when you will be there to meet the courier. Please note the following:
 unless faulty, a returned bike must be as new and unridden! Please ensure that the size is correct and that you are happy with the bike before riding it
the bike must be returned to us, correctly packed, in the Montague or Swissbike shipping box it was delivered in
once accessories have been fitted, they are no longer new and in a saleable condition so you will not be able to return them to us unless they are faulty
if we fit upgraded components to your bike, you will not be able to return the components or the bike to us unless they are faulty
you will need to pay the cost of returning the bike to us.
For most of the UK, this will cost approximately £20 but for remote areas and the Irish Republic, the cost will be higher. We will confirm the exact cost and with you and it will be deducted from any refunded amount.
if your bike develops a fault within the warranty period (usually one year), we will repair or replace the faulty component. We will either arrange a courier to pick the bike up from your address, fix it and return it to you, or we may negotiate a repair with a cycle shop close to you. Email info@montague-uk.com with your original order details and information about the fault. If we decide to collect the bike, you will need to be there to meet the courier.
Please note the following:
the bike must be returned to us in the Montague/Swissbike box it was delivered in
for health & safety reasons, bikes sent back to us must be clean
If parts, accessories or upgrade items develop a problem they will be returned to the manufacturer for inspection to determine whether a warranty claim is valid.
Tax Charges
For orders made from the UK or within the European Union, 17.5% VAT (Value Added Tax) is added on most products (products exempt from VAT include books & helmets).
If you are ordering from outside the EU you shop Tax-Free (No VAT) and prices will be shown at the checkout without the VAT included. For example, an item costing 19.99 GBP will be shown and billed as 17.01 GBP when it is VAT free.
Whilst we do our best to ensure prices are up-to-date and correct, errors may occur and in this case you will be contacted before your order is despatched.
If you have any queries regarding tax, please email us at: info@montague-uk.com
Changes to Terms
If we decide to change our Terms and Conditions, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
Ownership of Information
Montague Bicycles (UK) Ltd has created or sought permission to use the images and descriptions for the website. This information is copyright of Montague Bicycles (UK) Ltd or the brand owners and may not be used by any other party without express permission of Montague Bicycles (UK) Ltd or the respective brand owner. The Montague Bicycles (UK) Ltd website is provided for use only for viewing by an end user. Taking of any content or prices by automated processes, such as spidering, will be deemed as a breach of copyright and is expressly forbidden except where specifically agreed with Montague Bicycles (UK) Ltd or where Montague Bicycles (UK) Ltd had expressly requested the process.
Site Usage
Montague Bicycles (UK) Ltd disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.
Privacy Policy
Montague Bicycles (UK) ltd is committed to protecting your privacy. Please see our full Privacy Statement here.
Contact Us
If you need to contact us, please email us on info@montague-uk.com, alternatively, you can call on: +44 (0)1730 711140 or Fax +44 (0) 1730 711141 or write to us at:-
Montague Bicycles (UK) Ltd. Trademark House, Ramshill Petersfield Hampshire GU31 4AT
We do not operate a retail shop, so if you need to visit us, please contact us by one of the methods above to make an appointment. |